In Products & Updates

Looking for the quickest & easiest way for your patients to get spare parts and accessories for their audio processors? With the new myMED-EL Shop, your patients can order audio processor accessories and spare parts online—day or night, 7 days a week.

This user-friendly online shop makes it easy for your patients to buy replacement parts and accessories for their audio processor. Whether it’s WaterWear for SONNET or a spare coil cable for OPUS 2, the myMED-EL Shop has it covered.

The myMED-EL Shop is intended for recipients, so you’ll still use your current process for clinical orders. The benefits for you & your clinic are clear—now your patients easily find and order everything they need for their audio processor.

  • Saves time & effort
  • Simplified logistics
  • Direct-to-recipient ordering
  • No clinical resources needed
  • 24/7 availability
  • Integrated MED-EL customer support

The myMED-EL Shop is available now for recipients in the US & UK—and we just added shops for Australia/New Zealand, France, Italy, Spain, Belgium, Norway, and Austria! You can find direct links to the shops below—keep reading to find out how to get your patients started!

Registering for myMED-EL Shop

Signing up for the myMED-EL Shop is simple. A recipient just needs to enter a few basic contact details to sign up and verify that they are a MED-EL recipient. Then the request is validated by MED-EL within 2 business days, and an account activation email is sent directly to the recipient.

That’s it—the account is ready to use!

Signing up for the myMED-EL Shop only takes a few simple steps. Sign-up requests are processed within two business days.

Using myMED-EL Shop

The myMED-EL Shop is an intuitive, user-friendly online shopping experience. It’s optimized for desktop, tablet, and mobile phones, making it easy to shop at home or on the go.

The myMED-EL shop makes it easy to order spare parts and accessories for MED-EL audio processors.

What can recipients order through the myMED-EL Shop? There’s a full selection of spare parts and accessories for SONNET, RONDO, OPUS 2, and more.

  • WaterWear
  • Coil cables
  • Battery pack covers
  • Travel cases
  • Drying kits
  • Microphone covers
  • Audio adapter cables
  • Much, much more!

Secure checkout makes it easy for recipients to choose shipping options and pay with credit card.

Available Now

Right now, the myMED-EL Shop is available to recipients in the United States, the United Kingdom, Australia, New Zealand, France, Italy, Spain, Belgium, Norway, and Austria.

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We’ll be expanding the myMED-EL Shop to more countries soon. Subscribe now to get all the latest news & updates from the MED-EL Professionals Blog!

Have a question about the myMED-EL Shop? Send us a message!

 Looking for more ways to order? There are also local platforms for ordering MED-EL accessories online in Germany, Japan, and China.


*Not all products, indications, and features shown are available in all areas. Please contact your local MED-EL representative for more information.



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