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Looking for the quickest & easiest way for your patients to get spare parts and accessories for their audio processors? With the new myMED-EL Shop, your patients can order audio processor accessories and spare parts online—day or night, 7 days a week.

This user-friendly online shop makes it easy for your patients to buy replacement parts and accessories for their audio processor. Whether it’s WaterWear for SONNET or a spare coil cable for OPUS 2, the myMED-EL Shop has it covered.

The myMED-EL Shop is intended for recipients, so you’ll still use your current process for clinical orders. The benefits for you & your clinic are clear—now your patients easily find and order everything they need for their audio processor.

  • Saves time & effort
  • Simplified logistics
  • Direct-to-recipient ordering
  • No clinical resources needed
  • 24/7 availability
  • Integrated MED-EL customer support

The myMED-EL Shop is available now for recipients in the US & UK—and we just added shops for Australia/New Zealand, France, Italy, Spain, and Belgium! You can find direct links to the shops below—keep reading to find out how to get your patients started!

Registering for myMED-EL Shop

Signing up for the myMED-EL Shop is simple. A recipient just needs to enter a few basic contact details to sign up and verify that they are a MED-EL recipient. Then the request is validated by MED-EL within 2 business days, and an account activation email is sent directly to the recipient.

That’s it—the account is ready to use!

Signing up for the myMED-EL Shop only takes a few simple steps. Sign-up requests are processed within two business days.

Using myMED-EL Shop

The myMED-EL Shop is an intuitive, user-friendly online shopping experience. It’s optimized for desktop, tablet, and mobile phones, making it easy to shop at home or on the go.

The myMED-EL shop makes it easy to order spare parts and accessories for MED-EL audio processors.

What can recipients order through the myMED-EL Shop? There’s a full selection of spare parts and accessories for SONNET, RONDO, OPUS 2, and more.

  • WaterWear
  • Coil cables
  • Battery pack covers
  • Travel cases
  • Drying kits
  • Microphone covers
  • Audio adapter cables
  • Much, much more!

Secure checkout makes it easy for recipients to choose shipping options and pay with credit card.

Available Now

Right now, the myMED-EL Shop is available to recipients in the United States, the United Kingdom, Australia, New Zealand, France, and Italy.

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We’ll be expanding the myMED-EL Shop to more countries soon. Subscribe now to get all the latest news & updates from the MED-EL Professionals Blog!

Have a question about the myMED-EL Shop? Send us a message!

 Looking for more ways to order? There are also local platforms for ordering MED-EL accessories online in Austria, Germany, Japan, and China.


*Not all products, indications, and features shown are available in all areas. Please contact your local MED-EL representative for more information.

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