Published Aug 16, 2018
Order Audio Processor Parts & Accessories Online: myMED-EL Shop
Looking for the quickest & easiest way for your patients to get spare parts and accessories for their audio processors? With the new myMED-EL Shop, your patients can order audio processor accessories and spare parts online—day or night, 7 days a week.
This user-friendly online shop makes it easy for your patients to buy replacement parts and accessories for their audio processor. Whether it’s WaterWear for SONNET or a spare coil cable for OPUS 2, the myMED-EL Shop has it covered.
The myMED-EL Shop is intended for recipients, so you’ll still use your current process for clinical orders. The benefits for you & your clinic are clear—now your patients easily find and order everything they need for their audio processor.
- Saves time & effort
- Simplified logistics
- Direct-to-recipient ordering
- No clinical resources needed
- 24/7 availability
- Integrated MED-EL customer support
The myMED-EL Shop is available now for recipients in the US, UK, Australia, New Zealand, France, Italy, Spain, Belgium, Norway, and Austria, and we just added shops for Sweden, Denmark, and Brazil! You can find direct links to the shops below—keep reading to find out how to get your patients started!
Registering for myMED-EL Shop
Signing up for the myMED-EL Shop is simple. A recipient just needs to enter a few basic contact details to sign up and verify that they are a MED-EL recipient. Then the request is validated by MED-EL within 2 business days, and an account activation email is sent directly to the recipient.
That’s it—the account is ready to use!
Using myMED-EL Shop
The myMED-EL Shop is an intuitive, user-friendly online shopping experience. It’s optimized for desktop, tablet, and mobile phones, making it easy to shop at home or on the go.
The myMED-EL shop makes it easy to order spare parts and accessories for MED-EL audio processors.
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What can recipients order through the myMED-EL Shop? There’s a full selection of spare parts and accessories for SONNET series, RONDO series, OPUS 2, and more.
- WaterWear
- Coil cables
- Battery pack covers
- Travel cases
- Drying kits
- Microphone covers
- Audio adapter cables
- Much, much more!
Secure checkout makes it easy for recipients to choose shipping options and pay with credit card.
Available Now
Right now, the myMED-EL Shop is available to recipients in the United States, the United Kingdom, Australia, New Zealand, France, Italy, Spain, Belgium, Norway, and Austria.
Have a question about the myMED-EL Shop? Send us a message!
Looking for more ways to order? There are also local platforms for ordering MED-EL accessories online in Germany, Japan, and China.
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We’ll be expanding the myMED-EL Shop to more countries soon. Subscribe now to get all the latest news & updates from the MED-EL Professionals Blog!
*Not all products, indications, and features shown are available in all areas. Please contact your local MED-EL representative for more information.
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The content on this website is for general informational purposes only and should not be taken as medical advice. Please contact your doctor or hearing specialist to learn what type of hearing solution is suitable for your specific needs. Not all products, features, or indications shown are approved in all countries.
Glenn Charles Millhollin
June 27, 2023
Trying to order parts for my sonnet and I can't get in! Keeps saying can't recognize me but I have been ordering parts for a long time!
MED-EL
June 28, 2023
Hi Glenn, thanks for reaching out. Your local MED-EL team has been informed and will reach out to you as soon as possible. Please note that we have removed your personal information from your comment for privacy reasons. Kind regards, Gordana
Shahrokh Modiri
August 22, 2023
Hi, This web site just make me creazy! I am trying to logg into my account. I receive a message that either my e-mail address och password is wrong. I klick on "I've forgatten my password" asking to lett me restore my password but, I receive no e-mail from MedEl. So, I try to sign up again with the samed e-mail address. I receive a massage sayin "This e-mail address is already registered"!!! I don't know what to belive. I just get creazy since I do need to by something I do need right now but, the question is how to do that with this creay webshop!
MED-EL
September 20, 2023
Shahrokh, thank you for your comment. Your local MED-EL team has reached out to you to assist you with this. Please note, we removed your email address from the public comment for privacy purposes. Kind regards, Alicia
K Peter Jardine
September 07, 2023
Hi Med-EL I need to order some battery covers for my sonnet 2 i cant seem to get into that part Can you show me how to order them please Thanks K Pete J
gordana_temp
September 08, 2023
Hi K Pete J, thanks for your comment. We recommend using this form if you're experiencing issues with your purchase: https://www.medel.com/contact-med-el Kind regards, Gordana
MED-EL
September 20, 2023
Peter, thank you for your comment. Your local MED-EL team is best placed to assist you with your inquiry. You can find your local MED-EL team's contact details here: https://www.medel.com/clinic-finder/ Kind regards, Alicia
Per-Åke Stenqvist
December 19, 2023
Hej, jag har försökt att logga in på webshopen i flera dagar men jag får bara ett felmeddelande från er. Nu behöver jag ha hjälp med detta, tack.
MED-EL
December 19, 2023
Hi there, thank you for your comment. We have notified your local MED-EL team of the issue that you are experiencing. They will get in touch with you directly. Kind regards, Alicia
Khaja
September 27, 2024
My name is khaja mohiddin Can you please call me I want to buy roundo 3
MED-EL
September 30, 2024
Hi Khaja, thanks for your comment. If you're interested in purchasing one of our products, please get in touch with your local MED-EL team via this link: https://www.medel.com/contact-med-el. Kind Regards, Giulia
MED-EL
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