SONNET 3: Tools and Tips for Your Patients

MED-EL cochlear implant recipients across the U.S. have been enjoying closest to natural hearing with SONNET 3, our most advanced behind-the-ear audio processor, since it launched in April, 2025. To help them get the most out of SONNET 3’s innovative features—from integrated direct streaming to a convenient touch key—here are some tools and tips to share with them.

How to Receive an Auracast^™ Broadcast

As Auracast broadcasts gradually become more common, your patients might be wondering if they can use it with SONNET 3. The short answer is: Yes!

For more on how to connect SONNET series and RONDO 3 audio processors to Auracast using AudioLink or AudioLink XT and a third-party device, you can check out our recent article, Can Cochlear Implants Receive Auracast Broadcasts?, and share it with your patients.

Practical Tips With Our SONNET 3 Hands-On Videos

SONNET 3 comes with lots of new features, including a flexible ear hook, integrated direct streaming, and a handy touch key. To help your patients familiarize themselves with all of these features, we’ve created a series of hands-on videos. These also show our users how to carry out everyday functions with their SONNET 3, such as connecting with smartphones, understanding light patterns, and cleaning best practices.

MED-EL Mondays

Our MED-EL Mondays are for those who have just chosen a MED-EL device and want to learn more about our products—either right before or right after activation. Whether learning how to make a phone call or swap out batteries, each session supports increased confidence in handling and using MED-EL devices for maximum benefit. We’ll even provide ample resources for rehabilitation activities!

There’s also a series of on-demand videos now available, one of which is dedicated to AudioLink XT, our latest universal connectivity device. Check out the full list of sessions at medelevents.com.

Support Guides, Troubleshooting, and Frequently Asked Questions

For more in-depth instructions on using SONNET 3, we recommend directing your patients to our support section on medel.com. Here, they’ll find written instructions on everything from assembling the audio processor to streaming music.

In addition, we’ve gathered together the most frequently asked questions about the SONNET 3 audio processor and created a quick troubleshooting guide to help them in the case of any minor technical problems.

We also have a dedicated support page for AudioLink XT. For your Spanish-speaking patients, SONNET 3 support and AudioLink XT support webpages are available.

Information for Upgrade Users and Cochlear Implant Candidates

Do you have patients who are considering an upgrade to SONNET 3? Or cochlear implant candidates who are researching which audio processor best fits their lifestyle? These resources are ideal starting places for your patients to learn about SONNET 3 and all its features:

• Video: Unboxing SONNET 3
• Website: All about SONNET 3
• Blog: User experiences with SONNET 3
• HearPeers forum: Connect with SONNET 3 users